Service Turn-around
Understanding the importance of the CQC Mock Inspection.
Service turnaround is the service offered to healthcare companies that have run into problems, resulting in an inadequate CQC rating. These problems need to be resolved quickly and effectively so that the company can continue to run and provide care for any patients who are currently under their care.
Service turnaround services offer solutions to a variety of problems that could lead a healthcare company into a crisis. This could include providing expert managerial support for a service that is struggling due to staff vacancies. It could also be the development of an action plan to resolve any major issues and improve the CQC rating. Whatever the problem, service turnaround services will step in and help to get things running smoothly again.
When do I need service turnaround consultation?
In healthcare, service turnaround is needed if a company has been given a low CQC rating and has experienced subsequent action as a result of this. The CQC have the right to inspect healthcare services and enforce action if the services do not meet their standards of care.
After giving out a bad rating, the CQC does give companies time to try and improve the services that they provide to patients. This window of time is often just enough for our service turnaround team to take action and resolve the big problems that caused your company to receive a low CQC rating.
Common factors resulting to an “inadequate” CQC rating after inspection
- Good at providing care but poor at evidencing it.
- Lack of investment in quality protocols which demonstrate compliance.
- Policy in paper and not in practice.
- Quality protocols are in place, but data is not used to improve services. Training, learning and mentoring is in place but not adequately evidenced.
- For example, only face to face training is evidenced and sometimes without specific learning outcomes/ details relevant to role.
- No clear audit trail linking strategic goals to deliverable actions.
- Poor systems in place for the recruitment and retention of staff.
- Disproportionate focus on profitability over client outcomes.
- Staff team, completely unaware of what KLOE’s are and how their day-to-day work is relevant to these.
Why our Turnaround services are most suitable for your business?
- We have extensive experience in improving care home ratings, and are here to alleviate the pressure during an incredibly stressful time.
- We give you the tools and the confidence to reassure the CQC, relatives and service users that you are on the road to improvement and success.
- Our consultants work from the outside in, giving an objective approach to every assignment. And of course, confidentiality is key.
- All our work will be recorded and can be used to support your established quality assurance processes.
- Whatever you’re requirements, we’ll tailor our expertise to suit your organisation.
- We only have experienced care consultants, who will integrate seamlessly and quickly with your team.
Our process
We have a simple and easy to follow step-by-step process and our professional consultant explain and guide you through the process making it easy for you to follow.
1. Information gathering
You complete a detailed questionnaire to help us have a clear understanding of the state of your business.
2. Consultation preparation checklist
We review the specific needs of the practice and issue a bespoke consultation Preparation Checklist.
3. One on One Consultation.
A one-hour one on one session with our consultant This includes an appraisal of your practice policies, audits, risk assessments, decontamination room compliance, patient safety checks, interview readiness of your team, information governance and clinical governance protocols as well as recruitment and induction checks and recommendations. More recently, we now include within our audit the review of your COVID-19 safe working practices.
4. Consultation report
After the one on one, we will issue you with an outcome report which provides a detailed best practice gap analysis of where your practice is demonstrating compliance and best practice recommendations where improvements are required.
Growing Your Business
Unit Consultancy can help you improve your business in various ways. Our expertise and experience has supplied us with the specific tools to improve your business and deliver the desired results.